Director, Patient Services (UI Health)

Director, Patient Care Services - 6E NSICU
UI Health
University of Illinois Hospital & Clinics
Director, Patient Care Services - 6E NSICU
Registered Nursing

The University of Illinois Hospital & Clinics (UI Health) is seeking a Director of Patient Care Services - 6E NSICU to join their team. The Director will be responsible for the day-to-day operation of nursing unit(s). Oversees comprehensive health care as determined by the scope of practice guidelines and specialty. Manages the nursing practice, including the delivery of patient care, technical services, quality, safety, planning, organizing, staffing, and clerical practices.

Essential Responsibilities:

  • Provide coordination of care and services through the management team of nurses, technicians, professionals and clerical staff. Manage from pre-admission through discharge including monitoring patient care, addressing patient and family needs, resolving obstacles and problems, planning for patient discharge.
  • Develop a therapeutic relationship with patients, family members, visitors and colleagues.
  • Interpret and direct the implementation of nursing philosophy and objectives, departmental policies and procedures, and apply recognized standards of nursing care and practice.
  • Plan, select and devise nursing operations, work methods, procedures, work flow and standards for quality and quantity of work, including staffing standards.
  • Establish, implement and evaluate quality of care. Plan and develop patient safety innovations and practice improvement.
  • Integrate shared leadership and foster collaboration across multi-disciplinary disciplines to arrive at decisions affecting the unit.
  • Assign, direct and review the work of subordinate supervisors/other nursing personnel. Prepare formal answers to, and recommend the adjustment of, grievances and disciplinary matters.
  • Prepare budget for assigned area or program and is responsible for adherence to approved budget.
  • Monitor and evaluate operations for compliance with licensure, accreditation and regulatory standards.
  • Determine personnel, material, equipment, and facilities needed to accomplish program goals.
  • Plan, assign and review work of staff to ensure that group objectives are met. Hires, trains, develops and manages staff to ensure that a qualified staff exists to meet group objectives.
  • Provide care coordination utilizing evidence based practice.
  • Maintain and monitor different unit accreditation.
  • Perform other related duties and participate in special projects as assigned.

UI Care: Patient & Employee Service Values

Service Values and UI CARE (Communicate, Acknowledge, Respect, Excel) Standards

Integrity and Service Excellence: Each person is treated with dignity, respect, and compassion. One should be sensitive to ethnic, cultural and racial differences. This is emphasized by the UI CARE behavior, "Respect: Patients First".

Behavior: Performance is acceptable when everyone is greeted with a smile and a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude. This is demonstrated through my hallway, elevator, and phone etiquette, as well as, my interactions with my peers, co-workers, volunteers, patients, and leaders.

Accountability: Each person displays loyalty and pride in the University of Illinois Hospital & Health Sciences System and its associated entities while upholding the confidentiality of patients, visitors, physicians, and co-workers. One should be a role model, be open-minded and collaborate with others. At the same time, one is fully accountable for their actions, and should focus on exceeding expectations. This is emphasized by the UI CARE behaviors: "Excel: Accountability & Teamwork" and "Ownership & Pride".

Behavior: Performance is acceptable when concerns/problems with fellow employees and/or customers are not discussed with anyone other than the person involved or the supervisor. Patient/Employee issues and ideas are listened to and appropriate follow-up occurs to create a satisfied patient, patient family member, or employee/volunteer. I do not make excuses. I do not demean other people or departments. This is demonstrated by me taking full responsibility for my actions regardless of the circumstances.

Innovation: Each person demonstrates commitment to open communication. Every conversation should incorporate the key elements of AIDET (Acknowledge, Introduce, Duration, Explain and Thank). This will convey courtesy, clarity, and indicate that one is actively listening. One should seek opportunities to "manage-up" others by highlighting positive situations. This will create an environment of recognition and praise while empowering others to take ownership. At the same time, create an overall welcoming environment. This is emphasized by the UI CARE behaviors "Communicate: Talk, Listen, learn" and "Manage Up". Also, the UI CARE behavior "Acknowledge: Reward and Recognize and Make People Feel Welcomed".

Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions and support ways to improve UI Health Experience and the evaluation and implementation of new ideas. I will focus on being clear in all of my conversations and interactions by using AIDET at all times. I will focus on making our patients/guests and employees/volunteers feel welcome but managing up others whenever possible.

Safety: Each person demonstrates pride in the physical appearance of UI Health, University of Illinois Hospital and its associated entities as a safe environment. One focuses on keeping the physical environment clean which includes the hallways, elevator, café, general areas, and one's personal work area. One also demonstrates pride in their personal appearance. This is emphasized by the UI CARE behavior Respect: Appearance, Courtesy & Environment".

Behavior: Performance is acceptable when initiative is taken to maintain a safe and clean environment. I will conduct myself in a manner that respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions while walking the hallways, elevator, café, general areas and/or my personal area without assuring that they are attended to promptly by myself or appropriate personnel. I will take ownership of my surroundings. I will also focus on managing my personal appearance and body odor by dressing professionally and/or appropriate for my area, grooming appropriately, and my managing personal hygiene.

Requirements include:

  • Illinois Registered Nursing license required.
  • Bachelor's and/or Masters of Science Degree in Nursing required.
  • Master's degree preferred.
  • A minimum of five (5) years clinical nursing experience with progressive responsibility is required.
  • Three (3) years management experience is preferred.
  • Strong communication, customer service and decision-making skills is required. Knowledge of budgetary processes and financial principles; knowledge of labor laws, standards of care, and regulatory standards required.

Salary & Benefits:

UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.

To Apply:

For consideration, please submit a complete application and supplemental resume by November 29, 2021

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois at Chicago/ UI Health is an affirmative action, equal opportunity employer that has a strong institutional commitment to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit