Frequently Asked Questions
Updated as of August 11, 2020
For more conference information, download the Digital Event Guide here, and reference a full list of speaker disclosures here.
Now that the in-person meeting is not happening, what happens to my registration fees that I’ve already paid?
Your registration will be automatically transferred to the Virtual Meeting. No action is required on your part. Additional confirmation information will be sent in early September with instructions on how to access the Virtual Meeting.
NCS lowered the virtual meeting price, but I’ve already paid. Will I get a refund?
Answer: Based on the new pricing, you will be receiving a refund based on the original payment method for the difference between the original rate you paid and the new registration rate. We anticipate that your refund will be issued by August 30, 2020, and appreciate your patience as we work through this process.
If you have any further questions, please feel free to email us at firstname.lastname@example.org.
Why is there a charge for the virtual event?
Even though we have moved to a virtual format, NCS is providing the same high-quality experience that you expect from the Annual Meeting. Virtual attendees will be able to watch all plenary and keynote sessions, attend the breakout session of your choice in each time slot, view posters, obtain continuing education credits, and interact with our exhibitors, sponsors, and each other.
What is the cancellation policy for the Virtual Meeting?
All cancellations for conference or workshop registrations received by Tuesday, September 1, 2020 are subject to a $50 cancellation fee. A $50 cancellation fee will also apply to any conference workshop that is canceled by Tuesday, September 1, 2020. Written notification of your cancellation is required to process your refund. No refunds will be issued after Tuesday, September 1, 2020.
What happens if I register and then I can’t attend at all (e.g., my employer cuts funding, etc.)?
The cancellation policy would still apply.
Will the dates of the conference remain the same?
Yes, the NCS Virtual Annual Meeting will still take place September 22-25, 2020
How long is virtual content available?
Content will be available to registered Annual Meeting attendees only via the virtual conference platform for 60 days after the close of the meeting. After November 30, the virtual conference platform and the content will no longer be available.
Why aren’t all workshops available virtually?
Due to the hands-on nature of a number of our workshops, we cannot simulate the same experience in a virtual setting. NCS will continue to evaluate the demand for these workshops and look to offer similar hands-on training at the next in-person Annual Meeting.
Will I be able to earn Continuing Education credits for the Virtual Meeting?
Yes. CME, CNE, and Pharmacy credit hours will be provided for Virtual Meeting attendees by Ciné-Med. As in past years, all attendees will receive a link to complete evaluations at the close of the meeting and certificates will be sent via email.
How will the Virtual Meeting be run? Will it be easy to navigate?
NCS is partnering with a premier virtual meeting vendor to ensure that the Annual Meeting provides the same quality content that NCS is accustomed to. You can access the Virtual Meeting How-to page of the NCS site as well for continual updates about the platform.
In September, NCS will host a Virtual Meeting 101 that will walk attendees through the virtual meeting platform. You will also receive access to the platform a few days prior to the start of the meeting to have time to get acquainted with the site.
I am a speaker/moderator. What does my role entail?
Speakers must use the link they were provided with on Sept. 15 via email in order to access the session. Speakers should access this link 60 min. prior to the start of the session. Please contact Allie Mandel at email@example.com if you are a speaker and did not receive the speaker link.
Moderators received the moderator access link on Sept. 16 via email. Moderators will use the same session access link as the speakers, but will also simultaneously access a second link in order to enter the moderator portal. Moderators must use the moderator link in order to see attendees' questions for Q&A. Moderators will introduce the speakers at the beginning of the session; moderator scripts were sent on Sept 16. Contact Allie if you did not receive your moderator links/script.
What should I expect after I register for the Annual Meeting?
About a week in advance of the Annual Meeting, you will receive an email from Digitell, Inc. our platform provider, with the link to access the platform and session pages.
What device can I use to access the Virtual Meeting?
The event can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.
What are the system requirements?
For ideal viewing and participation, the learner should have access to the following:
- Adobe Flash Plug-in
- Internet Explorer 9+, Mozilla Firefox, Google Chrome, Safari
- High speed internet connection
- Also compatible with iOS (Apple) and Android based tablets and smartphones
We also recommend to utilize the “System Checker” tab within the platform once you access the event. Be sure to apply any necessary updates to your system for items that fail before the live event. There will also be technical support available throughout the event, starting from 1 hours before the start until 30 minutes after the last session.
Why did you decide to cancel the in-person meeting now?
After much discussion, the NCS Executive Committee has decided to transition to a full online virtual meeting and exhibit hall experience. The safety, health, and well-being of our meeting attendees always remains the top priority. We believe this shift in event format is in the best interest of our attendees and partners, and we are confident that we will be able to provide the same great educational content and experience in an even more dynamic and interactive digital knowledge exchange.
How do I cancel my hotel room reservation if I booked through the NCS conference hotel website/room block?
Official NCS Annual Meeting hotels will be canceling any reservations in the system if you booked within the NCS housing block. You will receive a refund if you paid a deposit to book your room. If you did not book within the NCS Annual Meeting hotel block, you need to contact the hotel directly to cancel your room reservation. NCS is not responsible for any hotel charges incurred to attendees or exhibitors.
Hyatt Regency Phoenix: (602) 252-1234
Renaissance Phoenix Downtown: (602) 333-0000
Will attendees and exhibtors be refunded for airline tickets?
NCS is not responsible for reimbursement of non-refundable airfare. Please contact firstname.lastname@example.org if you have additional questions.
What will be different about this year’s meeting?
NCS is offering a full schedule of events in the Virtual Meeting platform. We are offering our full lineup of breakout sessions, as well as five interactive pre-meeting workshops. All accepted posters will be available to our virtual attendees. We will provide more info within the next few weeks regarding Specialty Focus Corners and other ancillary events that will be hosted virtually. Please refer to the Schedule-at-a-Glance for the full Virtual Meeting schedule.